mommyjenlin

As the old song goes, I can't get no....satisfaction....... Ever wonder why in the healthcare industry that satisfaction is sometimes so hard to come by? That is not to say that every hospital or health system has a satisfaction or service problem. There are many exemplary examples of service focused healthcare organizations that day-in and day-out deliver high levels of patient and physician satisfaction. Yet, in an industry where we "serve" individuals, we hear from consumer research that it's the other guy. My doctor and my hospital is fine as consumers report general happiness with their healthcare providers. Hospitals regularly report satisfaction in the 90th percentile. Get people outside of the hospital and you hear some pretty common complaints: the food is cold; I did not know about my test; you woke me up in the middle of the night; it was noisy; the room to cold; the room is hot; and on and on. As organizations tout the JD Powers Satisfaction Award, show gr...

Welcome to Healthcare Matters. Yes its a play on words. Healthcare consumes a great portion of our GNP so that matters. How you are treated by doctors, nurses, dentists, therapists, other practitioners of the medical arts, hospitals and other medical providers matters. What the drug companies create and medical device manufacturers sells matters. How the government - state and federal - pays for healthcare matters. How the insurance companies create those managed care products matter. How your patient information is stored, read, managed and remains confidential - matters, really matters. Its a complex maze of great opportunity for health and wellness. And at the same time, a world where billions and billions and billions of dollars are at stake. In the end it that matters to you, me, our families, the uninsured, taxes and all the rest. We pay, are going to pay more and when it comes right down to it - we have very little say. I have been in healthcare for nearly 20 years now- hospital...