A Lesson in Public Relations
The Chicago Bears held a press conference on January 5, 2010, after a dismal at best season long performance by management, the coaching staff and players. No need to go into the gory details; the lesson here is how not to handle public relations. For weeks now, the media and public has been in an uproar over team performance. This was exacerbated by a perceived lack of indifference and arrogance by the team leadership. Clearly a crisis communications situation if anyone in the PR department at Halas Hall was paying attention. The Press Conference A press conference is held, they trot out the team President, General Manger and Head Coach all in that order. The President speaks, apologizes and was contradictory in his remarks about the situation being unacceptable, change is needed, mistakes were made, but things are going to stay essentially the same. He spoke for 20 minutes which was 15 minutes too long. The GM gets up apologizes, says mistakes were made, change is needed, but things...