Are patient adherence & engagement two sides of the same experience coin?
It has been a most interesting year of change for healthcare in 2013 in anticipation of ACA 2014. Medical Homes, ACOs, patient- centered care, risk-base payment models, a growing understanding of the importance of healthcare marketing and branding and talk about patient adherence and engagement. But, none of this will be successful unless you have a patient that is adherent and engaged. It’s really two sides of the same coin that is based on their experience with you the provider. It think adherence starts first with experience that leads to leads to an adherent and engaged patient. As you view the landscape wondering how you will reduce cost, improve the health of populations, you have to focus on how you will begin to engage in a logically defined measureable process, along the dimensions of experience, adherence and engagement. And it's not just wellness programs, seminars, community events or material copied on bright neon paper. It takes strategy, commitment an...